USMART Technologies is one of China’s largest digital signage manufacturers that provide an unrivalled range of cutting-edge commercial display solutions. Founded in 2017, our goal has always been to make digital signage accessible to everyone, and delivering an exceptional level of service to partners has been vital for us to become a market leader.
What sets USMART apart from competitors is our commitment to providing outstanding services. From the initial consultation to support and guidance during installation and after-sales support; USMART’s team of experts are here to help you on your digital signage journey. Whether it’s providing advice on the best display solutions for a specific setting, giving recommendations on designing content, or providing training and technical support, USMART is dedicated to delivering an exceptional level service and support to its partners.
After-Sales Support
With our goal to provide outstanding service in mind, our support extends even after you’ve purchased from us thanks to our lifetime technical support that’s here to stay even after your warranty expires. We’ll always go above and beyond to ensure that even after the completion of projects, your end users are still successfully able to make the most of their solutions.
Project Management and Support
We understand that some of our partners maybe new to this industry; however, we are here to guide you and provide expert knowledge from our team with decades of combined industry experience. Our team can also provide loan and rental services if you require our solutions for just a temporary project or for a trail to see how it will fit within a specific setting. We offer full end-to-end project management to ensure that you are able to take full advantage of our solutions to elevate your projects, which is especially important with solutions such as DV-LED.
Content Creation Support
Here at USMART, we offer a range of tools and features to help you with content creation and content management. We can help to give recommendations to create visually appealing and engaging content that can be displayed on your digital signage displays or even help with your content marketing activities. Another way we can help with content creation is through customisable templates such as our product spec sheets. These templates can be tailored to suit the specific needs of your business and can be customised with images, videos, and your personal branding thanks to our pre-made content to support your campaigns.
Training
USMART offer a level of service like no other; with any of our solutions, such as our CMS My Signage Portal, we provide full training completely free so you can demonstrate to your customers the best solutions for their visions. Our training can be accessed in a variety of ways, including videos and webinars as well as remote or in-person dedicated training session. Our existing resources cover a wide range of topics, from the basics of digital signage to more advanced features such as scheduling and content customisation. We’re here to help ensure that our partners can use our digital signage solutions to their full capability and help to maximise your success and growth.
On-Site Support and Maintenance
USMRT offers you peace of mind with our 3-year commercial warranty, which can even be extended to 5 years, as well as our on-site support and maintenance services to ensure your digital signage solutions work effectively and efficiently. If it is a requirement for your project, service level agreements are available on request. This service is designed to minimise downtime and prevent issues from arising, so that your customers’ displays are running smoothly. If an issue does arise, our support and maintenance team will work quickly to diagnose the problem and take steps to resolve it. Should your display suffer from any hardware failure during the warranty period we’ll send you a replacement and collect your old display free of charge. If the display is larger than 55” or a freestanding model it’s covered with an on-site warranty. We can also help to ensure that your installation process is as smooth and efficient as possible. If necessary, we can provide a full installation service, this includes mounting the displays, connecting all necessary cables, configuring the displays and getting them online, cable management and removing and disposing of all unnecessary packaging.
Logistics Support
We understand that some projects can have unusually tight deadlines and with last minute orders it can be difficult to get an order placed due to stock issues, however at USMART holding stock is not an issue. With our UK warehouse we hold more stock than any other manufacturer and can help you meet those tight deadlines with express delivery options. And, before any display leaves our warehouse, we conduct a thorough quality control check to ensure your display arrives in pristine condition for ultimate peace of mind.
Bespoke Solutions
Not every project is the same and some projects require a tailored or customised solutions; thanks to our bespoke solutions service we can make these projects a reality. Our bespoke solutions service has an endless number of customisation options from logos, paint, vinyl wraps, printed graphics, hardware modifications and so much more; nothing is impossible! To find out more about our bespoke solutions get in touch with us.
USMART Technologies stands out as a reliable and trustworthy partner in the digital signage industry, thanks to our commitment to providing outstanding services to our partners and their end users. With our team of experts who are focused on offering support and guidance from the initial consultation to after-sales support; USMART ensures that its partners receive the best possible service. To find out more about any of the services covered in this article, or if you think there is anything that we can do to help you to grow your business or win a project, contact us today or speak with your dedicated account manager.
